It was over four years ago, specifically August 28, 2013, when my wife and I made our first major >$1,000 joint purchase: a new mattress. It was a Simmons Beautyrest Comforpedic and boy was it an incredible buy. For 99% of the time we have had the mattress we just sink into it and feel like we are on a bed flying in the clouds. It was easy to sleep on, we didn’t affect each other that much while moving around, and it was a pretty good deal, to boot.
Then, all of a sudden about 3 weeks ago both our backs began to hurt. There was also a slight pain in my neck. We were seriously concerned that our 10-year investment was going to be cut short and we would have to spend so much money on a new one.
Enter: my persistence. I spent overall probably an hour on the phone with Macy’s customer service, Simmons’ customer service, and then actually visiting a Macy’s only to discover that while we did not buy the “Worry no more” insurance from Macy’s, they were indeed liable to cover a defective mattress if….
…a “Mattress Inspector” deemed our mattress “abnormal.” Did you know there was such a job? My wife was at home and saw him use a ruler, some string, and some other tools as he did, indeed, state that our mattress should be replaced. I was happily greeted by this email the next day:
The next bit was the only concerning part: they said that I would be issued a refund to my store credit card. Since I didn’t want to have that money hanging in limbo for a long time (I was not about to go on a shopping spree at Macy’s) I called and found out that I could, indeed, get the money credited directly to my bank account. Apparently, there is some policy that if the transaction is over three years old you can give them your debit card number for refunds. Amazing!
So, in the end, we had four years of an amazing mattress with about a month of super-crappy-sleeping nights. We’re going to be buying a new mattress shortly and can’t wait to try it out!