As mentioned in the previous post my wife and I had a very unfortunate experience on our recent trip to South Africa: due to what I can only imagine to be many mistakes and misunderstandings over the course of five days our luggage did not arrive safely into the country when we did. Instead, we had to wait five full days (and spend much time during those days buying necessities) in order to get our bags back.
My general theory of what happened is what follows.
When we left the US we arrived at JFK airport with about an hour until our flight was scheduled to leave on its way to Vienna. We barely made it to the check-in counter in time but our large, filled-to-the-brim blue bag was accepted and checked onto the flights that would eventually end up in Johannesburg. During the 29 hour journey we had two carry-ons containing extra clothes due to our nine hour layover in Cairo. I had wanted to shower and change before our final flight to South Africa so we planned to shower and change beforehand.
Upon arrival into JNB airport we went through the exceedingly-long customs line until we were allowed to enter the country, only to find that the blue bag we were hoping to see on the other end was nowhere in sight. We waited for 10 minutes as the belt kept moving and then made our way to the EgyptAir luggage support services people who took me for a walk around the baggage claim area in search of the bag that supposedly took a different flight path (via Frankfurt) instead of boarding our plane with us. We couldn’t find it.
So for five full days my wife and I relied on the baggage delay insurance covered to us by the Citi Prestige card we used to pay the taxes on our award ticket from to South Africa. Due to an update in their rules we did not have to book the entire flight’s cost on the card – even partial payment would allow the coverage below to kick in:
While not as good as the Chase Sapphire Preferred in this regard (that offers $100 per day up to five days), it does provide you with some money to get supplies that you need. We did spend over that amount and so I also filed a claim for reimbursement from the airline itself. I am currently waiting to hear back from both entities on what we can get back from them.
In the end we had to buy clothing, toiletries, medicine, and a whole new piece of luggage to carry it all on our flight from Johannesburg to Cape Town. I am a patient man and will make sure to get every dollar we spent back or make sure no one flies with this airline ever again…