While on our honeymoon I fell quite ill in Lombok, Indonesia while we were staying at the Cocotino’s Sekotong Beach Resort. My wife organized us to go to a local clinic (meaning an hour away) after which we decided to go to Singapore early for better medical care. Unfortunately, that meant we left Cocotino’s one day early and so we had to foot the bill of $166.72 without much recourse. Apparently, my wife tells me, that when we left they said they would refund our money for the one nights’ stay but upon email request, I was denied.
This is where the wonderful Trip Cancellation and Interruption benefit of the Citi Prestige card comes in. We had paid for the hotel with the card because of its 3X reward points but didn’t realize how easy it would be to also use to get money back for non-refundable purchases when medical conditions are in the mix.
A few days after we returned home I called the Citi Prestige Benefits department who told me they would be sending me an email to collect more details about the illness, our early flight out, and any other information they needed to process my claim. I waited a few days and didn’t actually receive said email so I got worried and called them again. As it turns out, because my claim was for such little money (not to me, though) they simply approved it without any fanfare!
It’s really nice to know about these benefits and even nicer to know that they truly work. I just checked my statement today because the bill was coming due and it had posted after only two weeks!