If you want to officially file a complaint with the Department of Transportation, follow the template provided on FlyerTalk’s website regarding this glitch. Make sure to file for each person on the ticket.
As the day continues, it turns out I was not as lucky as I had hoped. People have been reporting their flights cancelled in order of flying data (i.e. February, then March, now April). The one piece of consternation right now is the following sentence on my flight confirmation page:
Will we be forced to use the $91 on a future United flight? Granted, we do fly United often enough for it to be used in the future, but that doesn’t seem fair. A commenter on the DansDeals.com post says:
As some of you may know there was an amazing glitch in the United currency conversion system this morning from about 8:04am until 10:10am. The main source of the information for me was a DansDeals.com post with all kinds of suggestions of how to manipulate it. Dan explains that in order to get the glitch deal, you would have to change the currency for each flight to Danish Kroner (DKK) and make sure to use your regular billing address with DENMARK as the country. The only hitch was the flights had to originate in the UK.
It was with this information that I hastily booked two Global First seats on a plane from London-Heathrow back to Newark for the end of my spring break as a high school teacher. I have never flown their first class product in this way but the reviews sound amazing!
Very unfortunately, at 5:00pm today United offered this statement regarding the glitchy deals:
Still, I am hopeful that as a consumer I can win out. If we do decide to keep these tickets and organize our own return trip, we can file an official complaint with the US Department of Transportation, who may adjudicate in our favor. Again, Dan explains:
This whole day has been an amazing learning experience for me. I look forward to more soon!